Terms and conditions

Understanding Product Delivery and Warranty Terms and conditions (Terms & Conditions)

4. Delivery

4.1 Delivery Timeframe

When you order a product, we will try our best to deliver it to you at the requested location within the time frame mentioned in the order confirmation. However, we cannot guarantee a specific date or time for delivery, and we are not responsible for any losses or expenses due to late delivery. We will inform you if there are any delays.

4.2 Inspection

Before signing for delivery, make sure to check the product for any visible faults or damage. Keep the receipt for future reference.

4.3 Risk and Liability

Once the product is dispatched for delivery, the risk passes to you. We are not liable for any loss or damage to the product after this point.

4.4 Delivery Limitations

In some cases, we may not be able to deliver to certain addresses. If this happens, we will notify you and either cancel the order or arrange delivery to a different address.

4.5 Missed Delivery

If you are not available to receive the delivery, we may leave instructions for re-delivery or collection from the courier company.

4.6 Packaging

We pack our products carefully for delivery. Any special packaging requests may have additional charges. Be cautious when opening packages to avoid damaging the products.

4.7 Delayed Delivery

If you refuse delivery or do not accept or collect the product within two weeks, we may charge storage fees or cancel the order, refunding you minus administration charges.

5. Warranty

5.1 Product Guarantee

We guarantee that the products will be new, undamaged, and as ordered. They will meet the specifications mentioned on the site or in our product material.

5.2 Product Variations

Products may have slight variations in colors, designs, dimensions, materials, etc., as long as they are reasonable.

5.3 Cancellation Rights

You can cancel a sale within seven days of receiving the products or if the delivery is delayed beyond the specified timeframe. No cancellation fees apply if the products are returned in their original condition.

5.4 Defective Products

If you believe a product is defective, keep it available for inspection. We may offer a refund, repair, or replacement based on the defect.

5.5 Cooperation

To receive remedies for a defective product, cooperate with us by providing necessary information about the defect.

5.6 Remedies

If a product is found to be defective, you may be eligible for a refund, repair, or replacement. However, if the product has been misused or modified, we may not provide these remedies. Remember to follow these guidelines for a smooth delivery experience and to understand your rights regarding product warranties.

Understanding Terms and conditions (Terms & Conditions) For Vouchers and Promotional Coupons

6. Vouchers/Promotional Coupons

6.1 Using Coupons and Vouchers Terms and conditions (Terms & Conditions)

You can use promotional coupons and gift vouchers to pay for regular priced items on the website.

6.2 Redeeming Vouchers

To use vouchers in your account or check your existing credit, go to “My Account” on the site.

6.3 Email Vouchers

We may send gift and promotional vouchers to you via email. Make sure your email address is correct to avoid any errors.

6.4 Sharing Vouchers

If you have a gift or promotional voucher, you can give it to someone else. Just make sure to keep it safe as vouchers can only be used once.

6.5 Fraudulent Activities

If there is any fraud or suspicious activity related to vouchers, we have the right to close your account or invalidate the voucher.

6.6 Promotional Coupons

Occasionally, we may send you promotional coupons via email. Here are some important points about these coupons:

6.6.1 Only valid on the site

6.6.2 Valid for a specific time period

6.6.3 Can only be used on regular priced items

6.6.4 Cannot be combined with other coupons

6.6.5 Some brands or products may not be eligible for coupon promotions

6.6.6 Can only be used for online purchases

6.6.7 Not refundable or redeemable for cash

6.6.8 Do not have any cash value or interest

6.7 Gift Vouchers

You can buy gift vouchers for yourself or as a gift. Here are some important points about gift vouchers:

6.7.1 Cannot be used to buy more gift vouchers

6.7.2 Can only be purchased with specific payment methods

6.7.3 Do not have any cash value or interest

6.7.4 Cannot be exchanged for cash

6.7.5 Considered redeemed when used for payment

6.7.6 Can be used partially for an order

7. Limitation of Liability

7.1 Our Liability

This section outlines our liability and your remedies for any issues related to the terms and conditions.

7.2 Maximum Liability

Our total liability to you will not exceed the total value of the order for our products.

8. Customer Service

8.1  Terms and conditions (Terms & Conditions) And Our Obligations

We will fulfill our obligations with care and skill.

8.2 Complaints

If you have any complaints, you can contact us using the provided contact details. We will try to address your concerns as soon as possible.

8.3 Resolving Complaints

When making a complaint, provide accurate details and order information. If you don’t hear back within 5 business days, follow up with us.

9. Personal Information and Online Security

9.1 Privacy Policy

Your personal information is protected as outlined in our Privacy Policy.

9.2 Online Security

We take steps to ensure the security of the site and all transactions. Credit card transactions are encrypted for safety.

10. Circumstances Beyond Our Control (Force Majeure)

10.1 Unforeseen Events

We are not liable for any delays or hindrances caused by events beyond our control, such as natural disasters or government actions.

10.2 Termination Terms and conditions (Terms & Conditions)

If an unforeseen event lasts for more than 2 business days, either party can terminate the order.

10.3 Fulfilling Orders

If we cannot fulfill all orders due to an unforeseen event, we will decide which orders to prioritize.